Terms of Service

These terms set the ground rules for using our website and services. In plain language:

• Estimates are given in good faith — final pricing is confirmed and approved before any work begins.
• Parts of our website use AI to generate content; it's for general information, not professional advice.
• The website is provided "as is," and our liability is limited as described below.
• These terms are governed by the laws of Ontario, Canada — and nothing here takes away rights you have under consumer-protection law.

The full terms below control if there's ever any question.

By accessing or using the Brooks Heating & Air website or services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website or services. You must be the age of majority in your province (18 in Ontario) and able to enter into a binding contract to request services or submit information through this website.

Brooks Heating & Air provides residential heating, cooling, indoor air quality, and related home comfort services in and around Georgetown, Halton Hills, and the surrounding Ontario communities we serve. The specific scope, materials, and price of any work are set out in the written estimate or service agreement you approve — that document, together with these terms, governs the work.

The following terms govern BrooksCare maintenance and protection agreements. BrooksCare is delivered under the ClimateCare program, and the terms below are ClimateCare’s agreement terms as they apply to your plan. They are in addition to the general website terms on this page.

Duration, renewals, cancellability, transfers and refunds

This agreement is for a 12 month period. It will renew automatically. The customer will be given at least 30 days’ notice prior to the renewal and has the right to cancel the agreement at any time by giving ClimateCare 30 days’ notice after the initial 12 month term. ClimateCare reserves the right to not offer an agreement to any customer or to not renew an agreement for any customer. If a customer cancels an agreement there will be no refunds (and also no balance owing in the case of monthly paid plans). A customer who is moving may transfer an agreement to their new home provided it is within ClimateCare’s normal service area.

Qualifying equipment

Only approved residential equipment installed in a residential home qualifies for “BrooksCare” Agreements. Specifically, only natural gas, electric and oil furnaces / hot water boilers less than 150,000 BTUH, air handlers, split system heat pumps / air conditioners less than 6 tons nominal capacity, duct free split system heat pumps / air conditioners less than 3.5 tons nominal capacity. Natural gas fireplaces less than 55,000 BTUH capacity, natural gas under fired storage type water heaters with less than 50,000 BTUH capacity, natural gas tankless water heaters and boilers less than 250,000 BTUH, flow through and drum style humidifiers, HRV and ERV with less than 300CFM capacity. Gas logs, conversion kits, window or sleeve heat pumps / air conditioner, package terminal air conditioners and rooftop equipment are not eligible. All equipment must be installed within our normal service areas. The customer must supply reasonable access (as defined in the current gas code) to all covered equipment.

Repairs recommended during a Precision Tune-Up

Any repairs recommended by ClimateCare during a precision tune-up must be completed at that time. The cost of these repairs will be quoted to and authorized by the customer prior to any of these repairs being initiated. In the case of a BrooksCare Maintenance, the customer will be responsible for the cost of the repairs. In the case of a BrooksCare Protection Plus, the plan could be paying the cost of the repairs, subject to the terms of the agreement. If a customer is unwilling or unable to authorize said recommended repairs, then any equipment failures that occur because of said repairs not being completed are not covered by the benefits of the agreement (90 day diagnostic warranty, discounted repair rates or no after-hours premiums). If a customer is getting a discounted Precision Tune-Up in order to qualify their equipment (as part of their initial application for a BrooksCare Maintenance Agreement of a BrooksCare Protection Plus Agreement) and the customer is unwilling or unable to authorize the recommended repairs, then their equipment would no longer qualify for the BrooksCare Agreement and the full, regular charge would apply for the “Precision Tune Up”.

Precision Tune Up

A precision tune up is on a single piece of equipment and includes a systematic and thorough inspection of the equipment to determine that it is working safely, reliably, and efficiently. It is paid for by the customer when the equipment inspection is done. The only benefit included with the Precision Tune-Up is a 90 day diagnostic warranty. All repairs required would be quoted and charged at the regular or after-hours rates.

BrooksCare Maintenance Agreement

This agreement would include a Precision Tune-Up for each piece of equipment covered. Each piece of equipment would then be covered by an individual 90 day diagnostic warranty based on when the individual Precision Tune-Up was done on any one particular piece of equipment. In addition to the above, all pieces of equipment covered by the agreement would receive priority scheduling on a request for service, no after-hours premiums, a 20% discount off of the regular daytime rate for any required repairs regardless of when the repairs were required, and the customer would receive preferred pricing for any piece of equipment (covered by the plan) they choose to replace.

BrooksCare Protection Plus Agreement

This agreement provides all coverage of the above plan except that all pieces of equipment covered by a BrooksCare Protection Plus Agreement would incur no diagnostic charge and no repair charges subject to the terms of this agreement. Specifically, the assurance portion of the plan covers all of the valves, compressors less than 10 years old, gas burners, orifices, valves, ignition systems, flame proving systems, fan / limit controls transformer, air proving switches. In addition, the plan will also cover the condensate pump and thermostat serving a covered piece of equipment. The plan specifically does not cover parts / labour for compressors or refrigerant leaks on equipment more than 10 years old. Parts / labour to replace heat exchangers is also not covered. Filters are not covered, as well service issues due to plugged filters / lack of airflow are not covered. The plan is designed to protect the customer from unexpected cost associated with breakdowns caused by normal wear and tear on the covered appliance. As such, external power interruptions, plugged vents, damage / failures caused by external forces, flood, fire, vandalism, willful acts, and repairs by other than ClimateCare are not covered. Cabinets, casings, covers and paint are not covered.

Future changes to the terms and conditions

ClimateCare may make changes to the above terms and conditions. When we make changes, they will not apply to the existing agreement but would apply to the renewal. We will always notify you of any changes when we notify of your renewal. A copy of the current Terms and Conditions will be available on our website.

Limits of liability

ClimateCare accepts no liability for consequential damage. Component repair / replacement is at the sole discretion of ClimateCare. If we are unable to repair your equipment for any reason (such as, but not limited to, lack of availability of parts) then our sole obligation is to terminate the plan.

Estimates and quotes are provided in good faith based on the information available at the time and are for general guidance only. They are not a binding contract. Final pricing, scope, and timing are confirmed in a written estimate or agreement that you approve before work begins. Conditions discovered on site (for example, hidden damage or code requirements) may change the scope or price, and we will review any change with you before proceeding.

Parts of this website — including articles, service descriptions, and any chat or estimating tools — may be created or assisted by artificial intelligence and automated systems, with human oversight. This content is provided for general information only. It may contain errors or omissions, may not reflect your specific situation, and is not a substitute for a professional on-site assessment by a licensed technician. Always confirm details with us directly before relying on them.

Information on this website is general and educational. It is not professional, engineering, safety, financial, or legal advice, and it does not create a technician-client or advisory relationship. For advice about your specific system or home, contact Brooks Heating & Air for a professional assessment.

The website and its content — text, graphics, logos, images, and layout — are owned by or licensed to Brooks Heating & Air and are protected by Canadian and international intellectual-property laws. We grant you a limited, personal, non-exclusive, revocable licence to view and use the website for your own non-commercial purposes. You may not copy, reproduce, republish, or distribute our content without our written permission.

You agree not to misuse the website — for example, by attempting to disrupt or gain unauthorized access to it, scraping or harvesting data, uploading malicious code, infringing others' rights, or using it for any unlawful or fraudulent purpose. We may suspend or restrict access to anyone who misuses the website.

If you submit a review, photo, comment, or other content, you confirm it is truthful and yours to share, and you grant Brooks Heating & Air a non-exclusive, royalty-free licence to use and display it in connection with our business. Please don't submit anything unlawful, misleading, or that infringes someone else's rights. We may decline to publish or may remove submissions at our discretion.

The website may link to or rely on third-party services (such as financing partners, review platforms, scheduling, and manufacturers). We don't control those services and aren't responsible for their content, products, or practices. Your use of them is subject to their own terms and policies.

Manufacturer warranties apply to the equipment we install according to each manufacturer's terms, and Brooks Heating & Air warrants its workmanship as described in your service agreement (some warranties require regular maintenance to stay valid).

The website itself, however, is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties about the website that are not expressly stated here, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.

To the fullest extent permitted by applicable law, Brooks Heating & Air and its owners, employees, and contractors are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising out of your use of (or inability to use) this website. Our total liability for any claim relating to the website is limited to the amount you paid us, if any, for the service giving rise to the claim.

Nothing in these terms limits or excludes liability that cannot be limited or excluded under applicable Ontario law — including your rights under the Consumer Protection Act, 2002 (Ontario) — or liability for death or personal injury caused by negligence.

You agree to indemnify and hold harmless Brooks Heating & Air from reasonable claims, losses, and expenses arising out of your misuse of the website, your breach of these terms, or your violation of any law or the rights of a third party.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-laws rules.

If a dispute arises, we ask that you contact us first so we can try to resolve it informally and in good faith — most issues are settled with a quick conversation. If we can't resolve it, the courts of Ontario will have jurisdiction, and you and Brooks Heating & Air submit to the jurisdiction of those courts. This section does not take away any right you have to bring a claim before a tribunal or to the remedies available to you as a consumer under Ontario law.

Prices for services are confirmed in your written estimate or agreement. Payment terms are set out there. Where financing is offered, it is provided by a third-party lender under that lender's separate terms, rates, and approval criteria; Brooks Heating & Air is not the lender. If, within one year, you are not 100% satisfied with your new system, we will remove it and refund your money. This guarantee applies to new system installations and is subject to reasonable use and conditions — ask us for full details.

Your use of our website is also governed by our Privacy Policy. Brooks Heating & Air does not sell your personal information and does not share it for cross-context behavioural advertising. Your privacy choices — including how to opt out of non-essential cookies, your rights under Canada's PIPEDA and Quebec's Law 25, and the "Do Not Sell or Share My Personal Information" rights available to California residents — are described in the Your Privacy Choices section of the Privacy Policy. Text-message terms are set out in our SMS Terms.

We may update these terms from time to time. The "Last updated" date above shows when. Changes take effect when posted, and your continued use of the website means you accept the updated terms.

If any provision of these terms is found unenforceable, the rest remain in effect. Together with our Privacy Policy and any signed service agreement, these terms are the entire agreement between you and Brooks Heating & Air regarding your use of the website.

Questions about these terms? Contact Brooks Heating & Air at (905) 877-3100 or [email protected].