Accessibility Statement

Brooks Heating & Air is committed to making our website and services usable by everyone, including people with disabilities. We believe every customer deserves the same honest, welcoming experience — online and in your home — and we work continually to improve the accessibility of this website.

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, the recognized international standard, and to align with our obligations under the Accessibility for Ontarians with Disabilities Act (AODA) and its Integrated Accessibility Standards Regulation. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, hearing, cognitive, and motor impairments.

Steps we take to keep this website accessible include:

• semantic HTML structure and logical heading order so screen readers can navigate easily;
• descriptive alternative text for meaningful images;
• keyboard operability for interactive elements, with visible focus indicators;
• colour combinations chosen to meet AA contrast ratios;
• responsive layouts that work across devices and support zoom and larger text;
• respect for reduced-motion preferences.

Accessibility is an ongoing effort, and we review and improve the site as standards and our content evolve.

Despite our best efforts, some parts of the website may not yet be fully accessible. Where we identify a barrier, we prioritize fixing it. If you encounter a page or feature that is difficult to use, please tell us (see below) and we will help you and work to correct it.

Some features rely on third-party tools (for example, financing applications, review widgets, maps, or embedded video). We don't control the accessibility of third-party content, but we choose partners thoughtfully and will help you access any information or service if one of these tools creates a barrier.

If you need information from this website in an accessible format, or need a communication support, contact us and we will provide it in a timely way, at no additional cost, in a manner that takes your accessibility needs into account, as contemplated by the AODA. We're glad to take your request by phone, email, or in person.

We welcome your feedback on the accessibility of our website and services. If you run into a barrier or need help, please reach us — and let us know the page and the problem so we can assist quickly:

Phone: (905) 877-3100
Email: [email protected]
Mail: 55 Sinclair Ave #4, Georgetown, ON L7G 4X4, Canada

We aim to respond to accessibility feedback promptly, and we treat it as a priority.

This statement reflects our current accessibility status and is reviewed regularly as we update the website and as standards change. We will revise the "Last updated" date above when we make changes.